For most products on our website, if you don’t like it, you may return it within 30 days. We take great pride in 100% customer satisfaction. If for any reason, you’re not satisfied with your purchase, we’ve outlined the following guidelines to help make your return a smooth and seamless experience:
- You may return your unused item in its original condition and packaging within 30 days of receipt.
- Please contact firstname.lastname@example.org to request a return.
- If there are damaged crystals or parts, we will gladly replace them at no charge. If you choose to ultimately return the item you will be responsible for all shipping costs.
- Because refunds will not be issued in full for items damaged in return shipping or returns that are never received, we highly recommend that you insure all return shipments and provide us with the shipment tracking number.
- All items are shipped to you in the best possible packaging to ensure that you receive your purchase in perfect condition. Upon receipt, please inspect your package closely.
- In the unlikely event that you find your product to be damaged upon opening it please notify email@example.com so that we can assist you in receiving replacement parts as quickly as possible- at no cost to you.
- Should you observe significant damage to the outer packaging, please reject the shipment and have the carrier return it.
- If there is minor damage to the packaging, please indicate as such when you sign for the shipment.
- Please notify us of any damages on the product or packaging within 5 days of receipt
EXCEPTIONS – We cannot accept returns of:
- Installed products
- Products that are not in the original condition and packaging
- Special order products and custom or fabricated-to-order products, or international orders
- Large orders of the same product (4 or more)
Before ordering large quantities, special, custom, or international orders we encourage you to ask for as much information as you need. We do not accept returns on special order, custom products or international orders.
Contact Customer Service by email to request a return authorization. Once your return request has been authorized, LightUpMyHome.com will provide you with a return address. LightUpMyHome.com will not be responsible for issuing a refund for items that are not returned without a valid Return Authorization Number. Your refund will be issued within 10 days of your product being received and inspected. Please be sure to pack the product properly when returning any item. We cannot provide a refund for any product received in damaged condition. In such a case, you will file a claim with the shipping carrier. In the event that the claim is denied due to poor packaging, we will not provide a refund. LightUpMyHome.com is not responsible for reimbursement of any labor costs or project delays that may occur due to the need to return an item regardless of the reason.
Change of Address
Should you provide the incorrect shipping address a charge may be assessed by the shipping company. Any charges imposed will be your responsibility and will be due at the time of the request. Change of address requests may take several days for processing and are not guaranteed. Should the shipping company not grant us the request and the item be returned to us you will be responsible for all shipping charges incurred.
Pricing or Product Description Discrepancies
LightUpMyHome.com makes every effort to assure the accuracy of the pricing and product information on our website. From time to time, pricing or product information may be inaccurate. In such cases, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet been shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.
What information do we collect?
What do we use your information for?
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.